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Terms & Conditions

Terms & Conditions

These are the “Terms and Conditions” for individual consumers purchasing products on the Granville Urns, Inc. ( or “Granville”) website.  Use of this website and purchases made at this website are subject to these terms and conditions, in conjunction with the product descriptions, prices, and rates set forth elsewhere on this site. In addition, other notices and policies posted on this site, including but not limited to the Conditions of Use and Privacy Policy, also govern the use of this website and purchases made on this website. Granville Urns, Inc. reserves the right to make changes to its site, policies, notices, prices, and any other applicable terms and conditions at any time. Please read, and consult regularly, all terms and conditions, notices, and policies carefully before using and/or making a purchase on the website. Users acknowledge that they have had access to all terms and conditions, notices, and policies upon entering the website and agree with all website terms and conditions, notices, and policies upon use of and/or purchase of goods through the website.

  1. PRICE AND DELIVERY - Granville shall furnish the goods, subject to availability, called for in accordance with the prices and other details specified at the time of order. All prices shall include all applicable taxes, except sales and use taxes which are separately shown where applicable. Granville will make reasonable efforts to meet Buyer's delivery requirements. If Granville is unable to meet Buyer's delivery requirements, alternative arrangements may be agreed. In the absence of such agreement, Buyer's sole remedy is to cancel the order. Acceptance by Buyer of all or part of the goods shall constitute a waiver by Buyer of its claims arising from delays in delivery.|
  2. PAYMENT; AUTHORIZATION TO CHARGE CREDIT CARD FOR FULL AMOUNT DUE PRIOR TO SHIPPING - Payment is due, in full, prior to shipping for all goods covered by this order. Buyer authorizes Granville to charge the credit card number set forth on the order form for the total amount due, plus shipping charges, prior to the goods being shipped to Buyer. Granville reserves the right, among other remedies, either to terminate this Agreement or to suspend delivery in the event Buyer fails to pay for any shipment when it becomes due. Granville is entitled to attorneys' fees and expenses if collection activities are necessary.
  3. ALTERATION, AMENDMENT, CHANGE OR ADDITION TO PREVIOUSLY ACCEPTED ORDER - Upon acceptance of order by Granville, Granville may, in its sole discretion, accept any alternations, amendments, changes or additions ("changes") to the original order that are requested by Buyer. However, no changes to an original order shall be binding upon Granville unless reduced to writing and signed by Granville and Buyer. Further, any such changes shall in no way waive Buyer's obligation to comply with all terms and conditions related to the original order, including but not limited to responsibility for full payment for goods as requested in the original order.
  4. RISK OF LOSS - Granville shall bear all risks of loss or damage to the goods covered by this order until delivery of items to the designated shipper.
  5. LIMITED WARRANTY - Granville Urns warrants that the Urns, Keepsakes and Picture Frames will be free from defects in materials and workmanship for a period of one year if used in a residential setting and maintained in accordance with the care instructions specified by Granville Urns on its website. THIS LIMITED WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES OF, ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  GRANVILLE URNS AND KEEPSAKES ARE DESIGNED AND SOLD FOR USE AND MAINTENANCE  IN A RESIDENTIAL SETTING AND, THEREFORE, THERE IS NO WAARANTY OF ANY KIND APPLICABLE TO URNS AND KEEPSAKES THAT ARE BURIED OR PLACED IN A COLUMBARIUM.  IN NO EVENT WILL GRANVILLE BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND INCLUDING WITHOUT LIMITATION DAMAGES LOSS OF USE, INCONVENIENCE OR EMOTIONAL OR MENTAL DISTRESS.
  6. STATEMENT OF LIMITED WARRANTY - Granville states that in the event of a defect, malfunction, or other failure of the goods covered by this order under circumstances that do not render this limited warranty void, the Granville will utilize its best efforts to remedy such failure or defect, without charge for parts or labor. "Best efforts" is defined as commercially reasonable attempts to remedy a covered defect, malfunction, or other failure. There is no guarantee, however, that any and all defects, malfunctions, and/or failures can be remedied.
  7. GOODS COVERED BY LIMITED WARRANTY, EXCEPTIONS -This limited warranty covers the goods covered by this order.
  8. TERMS OF LIMITED WARRANTY - The one-year term of this limited warranty begins on the date the goods are delivered to the first purchaser at retail. The original purchase receipt must be retained in order to claim benefits under this limited warranty. No deductible applies to this limited warranty.
  9. PROCEDURES FOR OBTAINING PERFORMANCE OF LIMITED WARRANTY - To obtain performance of any obligation under this limited warranty follow this procedure: (a) Contact Granville at Granville Urns, Inc. 1150 Revolution Mill Drive, Greensboro, NC, Telephone (336) 448-5000 (b) You may arrange to have the goods delivered to Granville by shipping the goods and copies of the proof of purchase (sales receipt) to the Granville at the above-referenced address. Title and risk of loss to the goods pass when the goods are delivered to the Granville by the designated shipper. Granville is not responsible for paying shipping costs, loss or damage to the goods during shipping, and any other taxes, fees or charges associated with transporting the goods to Granville's location. Granville will pay the costs of returning the goods from Granville's location to any location within the United States. Upon return, title and risk of loss to the goods pass when Granville delivers the goods to the designated shipper.
  10. MAXIMUM LIABILITY – Granville’s maximum liability to buyer is limited to purchase price paid for the goods.  
  11. INTERPRETATION - The headings appearing in this Agreement are inserted only as a matter of convenience and in no way amplify, define, limit, construe or describe the scope or intent of such provisions of the Agreement. The neuter, feminine or masculine pronoun when used shall each include each of the genders and the use of the singular shall include the plural. The language of this Agreement will in all cases be construed simply according to its fair meaning and not strictly for or against Granville or Buyer.
  12. FORCE MAJEURE - Granville shall not be considered in default in the performance of its obligations herein to the extent that performance of such is delayed or prevented due to causes beyond the control of said Party, including, but not limited to acts of war, sabotage, strikes, fires, freight embargoes, floods, explosions, epidemics or other causes or events beyond the control and without the fault or negligence of Granville.
  13. ENTIRE AGREEMENT - There are no oral agreements between the Parties affecting this Agreement, and this Agreement supersedes and cancels any and all previous negotiations, arrangements, brochures, agreements, presentations, promises, warranties and understandings between the Parties. No conditions, usage of trade, course of dealing or performance, understanding or agreement purporting to modify, vary, explain or supplement the terms or conditions of this Agreement shall be binding unless hereafter made in writing and signed by the party to be bound.
  14. SEVERABILITY - If any term, condition or provision of this Agreement or the application thereof is judicially or otherwise determined to be invalid or unenforceable, or if the Parties mutually agree in writing to any revision of this Agreement, the remainder of this Agreement, and/or the application thereof to situations other than that as to which it is invalid or unenforceable, shall not be affected, and this Agreement shall otherwise remain in full force and effect.
  15. NOTICE – Subject to the Conditions of Use noted below, any notice which may or shall be given under the terms of this Agreement shall be in writing and shall be either delivered to the Notice Address of each Party by hand or sent by United States Certified Mail, postage prepaid, return receipt requested. Any written notice addressed as provided hereinabove and actually received by the addressee shall constitute sufficient notice for all purposes under this Agreement. For the purposes of this Paragraph, the notice address for Granville is Granville Urns, Inc., 1150 Revolution Mill Road, Greensboro, NC 27401.  Notice address for Buyer is the location to which the goods covered by this order are shipped.
  16. APPLICABLE LAW - The validity, enforceability, and interpretation of this Agreement will be determined in accordance with laws of the State of North Carolina. 
  17. JURISDICTION - Any proceeding arising out of or relating to these terms and conditions, any other notice, condition of use, or privacy policy posted on this site, and/or the use of or purchases made on this website generally, shall be brought either in the courts of (i) the State of North Carolina or (ii) if it has or can acquire jurisdiction, in the United States District Court in North Carolina.
  18. AUTHORIZATION - The Parties represent and warrant that they have full and complete authority to execute and deliver this Agreement and to perform the obligations hereunder.

Granville Urns, Inc. Conditions of Use

Use of this website and purchases made at this website are subject to these Conditions of Use, in conjunction with the privacy policies, purchasing terms and conditions, product descriptions, prices, and rates set forth elsewhere on this site. In addition, other notices and policies posted on this site also govern the use of this website and purchases made on this website Granville Urns, Inc. reserves the right to make changes to its site, policies, notices, prices, and any other applicable terms and conditions at any time. Please read, and consult regularly, all terms and conditions, notices, and policies carefully before using and/or making a purchase on the website. Users acknowledge that they have had access to all terms and conditions, notices, and policies upon entering the website and agree with all website terms and conditions, notices, and policies upon use of and/or purchase of goods through the website.

  1. ELECTRONIC COMMUNICATIONS - By using this website and/or by sending an e-mail to Granville Urns, Inc., users communicate with Granville Urns, Inc. electronically. Users consent to receive communications from Granville Urns, Inc. electronically. Users agree that all agreements, notices, disclosures and other communications provided by Granville Urns, Inc. through electronic means, including via e-mail and/or posting notices on this website, satisfy any legal requirements that such communications be in writing.
  2. COPYRIGHT - All applicable content included on this site, including but not limited to text, graphics, logos, images, software, and/or compilations, is the property of Granville Urns, Inc. and/or its content providers, is licensed for use by Granville Urns, Inc. and/or its content providers, and is protected by all applicable United States and international copyright laws. All rights are reserved.
  3. TRADEMARKS - All applicable content included on this site, including but not limited to trademarks, service marks, and/or logos, are trademarks, registered trademarks, service marks, registered service marks, trade dress, and/or trade secrets owned by Granville Urns, Inc. or licensed for use by Granville Urns, Inc. and/or its content providers. Such content is protected by all applicable laws in the United States and/or other countries. This content shall not be used in any manner whatsoever without the express, written permission of Granville Urns, Inc. or the applicable third party. Specifically and without limiting the foregoing, this content shall not be used in any manner likely to cause confusion or in any manner that disparages or discredits Granville Urns, Inc.
  4. LICENSE, SITE ACCESS, USE OF MATERIALS ON THIS SITE - Granville Urns, Inc. grants users of this website a limited license to access this site for personal use only. Neither this website nor any or all of its content, including but not limited to text, graphics, logos, trademarks, and images, may be downloaded (other than page caching) and/or modified without the express, written consent of Granville Urns, Inc.. This limited license does not include any commercial and/or public use of this site or its contents. This site and/or its contents cannot be reproduced, duplicated, distributed, modified, displayed, copied, sold, resold, visited or otherwise used for any commercial and/or public use without the express, written consent of Granville Urns, Inc.. Granville Urns, Inc. does not authorize linking to its website from any third party website without the express, written consent of Granville Urns, Inc. Any unauthorized use of this website or its contents terminates the permission or limited license granted by Granville Urns, Inc.
  5. USER SUBMISSIONS - Unless Granville Urns, Inc. indicates otherwise, any and all information and material submitted by users of this website, including but not limited to data, questions, comments, and/or suggestions, will be treated as non-confidential and non-proprietary by Granville Urns, Inc.. By submitting information and/or material to this website or Granville Urns, Inc., via the website itself, e-mail, or any other manner or means whatsoever, users grant Granville Urns, Inc. a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, edit, translate, creative derivative works from, distribute, and display such content throughout the world in any media now known or hereafter developed. User-submitted information and/or material may be used by Granville Urns, Inc. for any purpose, including but not limited to reproduction, disclosure, transmission, publication, posting, developing, and/or marketing.
  6. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY - THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES, FUNCTIONAL AND/OR TECHNICAL ASPECTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. GRANVILLE URNS, INC.  MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES, FUNCTIONAL AND/OR TECHNICAL ASPECTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
  7. 1.     TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, GRANVILLE URNS, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Granville Urns, Inc. DOES NOT WARRANT THAT THIS SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES, FUNCTIONAL AND/OR TECHNICAL ASPECTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, THEIR SERVERS, OR E-MAIL SENT FROM Granville Urns, Inc. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Granville Urns, Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES, FUNCTIONAL AND/OR TECHNICAL ASPECTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

  1. INTERPRETATION - The headings appearing in these Conditions of Use, in conjunction with any such headings in the privacy policies, notices, purchasing terms and conditions, product descriptions, prices, and rates set forth elsewhere on this site, are inserted only as a matter of convenience and in no way amplify, define, limit, construe or describe the scope or intent of such provisions. 
  2. NO WAIVER - No waiver by Granville Urns, Inc. with respect to any breach or default or of any right or remedy and no course of dealing shall be deemed to constitute a continuing waiver of any other breach or default or of any other right or remedy, unless such waiver is hereafter expressed in writing signed by the party to be bound.
  3. SEVERABILITY - If any term, condition or provision of these Conditions of Use, in conjunction with the terms of any privacy policies, notices, purchasing terms and conditions, product descriptions, prices, and rates set forth elsewhere on this site, or the application thereof is judicially or otherwise determined to be invalid or unenforceable, or if the Parties mutually agree in writing to any revision of this Agreement, the remainder of this Agreement, and/or the application thereof to situations other than that as to which it is invalid or unenforceable, shall not be affected, and these Conditions of Use, in conjunction with the privacy policies, notices, purchasing terms and conditions, product descriptions, prices, and rates set forth elsewhere on this site, shall otherwise remain in full force and effect.
  4. APPLICABLE LAW - The validity, enforceability, and interpretation of these Conditions of Use, in conjunction with the privacy policies, notices, purchasing terms and conditions, product descriptions, prices, and rates set forth elsewhere on this site, will be determined in accordance with laws of the State of North Carolina. 

11. JURISDICTION - Any proceeding arising out of or relating to these Conditions of Use, in conjunction with the privacy policies, notices, purchasing terms and conditions, product descriptions, prices, and rates set forth elsewhere on this site, shall be brought either in the courts of (i) the State of North Carolina  or (ii) if it has or can acquire jurisdiction, in the United States District Court in North Carolina.

Privacy Policy Statement

This is the web site of Granville Urns, Inc.

Our address is 1150 Revolution Mill Drive, Greensboro, NC 30102

We can be reached via e-mail at info@granvilleurns.com or you can reach us by telephone at (336) 448-5000

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name (where possible) and/or IP address, but not the e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number and Payment information (credit card information is only passed to a processor, not stored, but the billing address is stored.

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, shared with agents or contractors who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We use cookies to store visitors preferences and record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address.

Please provide us with your exact name and address and you will only receive telephone contact from us with information regarding orders you have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, a description of information that we maintain about them.

Consumers can have this information corrected by writing to us at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local consumer protection office.