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Ordering & Shipping

Ordering & Shipping

 


Granville Urns is committed to making the ordering and receipt of your product as effortless and simple as possible. We carry a full inventory of our products and will personalize and ship an urn within 24 hours of receipt of your order. If we receive your order before 12:00 pm Eastern Standard Time, we will ship the same day. Please contact us if you need expedited shipping. We will do everything we can to meet your time requirements.

Ordering Process

Select your products and place them in the cart. You will be prompted to personalize the brass plaque on the bottom of the urn, which you can complete immediately or indicate that you would like to do it at a later time. Check out by creating an account and password, or registering as a guest—either way works well for single orders. The next steps are as follows:

  1. Email Address—An order confirmation and tracking number will be sent once your order ships.
  2. Billing & Shipping Address(es)—We ship to you or to the Funeral Home of your choice. Unfortunately, we cannot ship to Post Office boxes.
  3. Shipping Method—Detailed shipping options are outlined below. Remember, if you need an item by a specific date please contact us to make sure we can get it to you.
  4. Order Review—The details of your order are listed here, and you can add any special instructions or comments.
  5. Payment—You can pay through our secure third-party credit card processing service. All major credit cards are accepted.

We handle each order individually and with care, so that all personalization is accurate and that your Granville Urns product arrives on time.

Shipping

Standard Shipping—All orders placed Monday–Friday are shipped within 24 hours via ground delivery. Normally it takes about 5 business days to ship your product. Inclement weather may delay shipping. We do not ship on Sundays or U.S. holidays.

Overnight Shipping—If you request overnight or second-day air shipping, please contact us with your time requirements. We will make every effort to personalize and ship overnight any orders received by 12:00 pm EST Monday–Friday. Orders placed after 12:00 pm will be shipped the next business day. The cost to ship overnight or next day air is included in your invoice and charged to your credit card.

Saturday Delivery—For Saturday delivery options, please contact us.

International Shipping—For international shipments, we will contact you via email with a quote for shipping and handling charges. We do not ship until we receive your approval. You are responsible for duties or customs.